![]() To confirm that the issue is not due to (2) USB Cable Failure, perform the steps from 'STEP 4: Testing Hardware Connection' using an alternate USB cord, you can confirm is working properly with another device. To confirm that the issue is not due to (1) USB Port Failure, perform the steps from 'STEP 4: Testing Hardware Connection' using the USB ports on the opposite side of the computer (front/back, right/left) than you had previously tried. If a basic hardware connection has never been established on this computer, one of the following issues is occurring: We would encourage you to review and re-follow the steps above. It is unlikely that replacing the USB cable or machine will resolve this issue. If a hardware connection has previously been established through the software, then a hardware failure is unlikely. NOTE: If a connection is still not able to be established, proceed to the next step Select the Wireless icon in the Menu bar (near the time display).If these steps are unsuccessful in establishing a connection: Perform the steps found in 'STEP 3: Test Software Connection' above.Locate and delete the folder "_Studio".In the Go to Folder dialogue, type ~/Library/Preferences.Reset the software’s detected connections: STEP 5: Check for Interfering Connections If the above device is not listed, go to STEP 6: Hardware Failure.Go to STEP 5: Check for Interfering Connections If this information is displayed, then your machine has established a hardware connection with the computer.When this device is selected, the information displayed will list the model name ( i.e. If your cutting machine has established a hardware connection with the computer, you will see an entry listing 'USB Composite Device'. In the list of USB Devices, expand all USB device information.Expand the Hardware section and select 'USB'.Go to the Apple menu > 'About This Mac'.Confirm your Silhouette cutting machine is properly connected and powered on.To confirm a basic hardware connection between your Silhouette cutting machine and your computer: NOTE: If the machine is still listed as 'Unavailable', proceed to the next step. If successfully connected, you will see a loading or ready status for your machine in the SEND panel. Other cables cannot be guaranteed to work properly with Silhouette cutting machines. NOTE: All connections should be made using Silhouette cables. Firmly connect the USB cable directly to the machine AND directly to the computer (bypassing any USB hubs).Firmly plug in and power on the Silhouette cutting machine.Disconnect the power cable from the Silhouette cutting machine.Disconnect the USB cable from both the Silhouette cutting machine and the computer.Power off the Silhouette cutting machine.To test the connection between Silhouette Studio and your machine: If you are not running the current version of Silhouette Studio, update your software now. ![]() ![]()
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